Thank you for participating in the DGX Spark AI Early Adopter Program.
Due to the nature of the Early Adopter Program, which provides early access to software and direct influence on product development, we generally do not offer refunds. All sales are considered final.
This policy is in place because your participation provides you with immediate, valuable, and irrevocable access to our intellectual property and development process.
We may consider refunds in exceptional circumstances, such as a billing error on our part or if the software is proven to be completely non-functional on a supported system and our support team is unable to resolve the issue within a reasonable timeframe.
To request a refund under these circumstances, you must contact our support team within 14 days of your purchase. All requests will be reviewed on a case-by-case basis.
If you have any questions about our Refund Policy, please contact us. We are here to help and ensure you have a positive experience with the DGX Spark AI Early Adopter Program.
Last updated: 8/2/2025